Privacy Policy

Welcome to LifesRide, a home intelligence platform operated by Systemores LLC(“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application at lifesride.com.

LifesRide helps homeowners intelligently manage their home by providing AI-powered bid normalization for HVAC, plumbing, and roofing quotes, a warranty ledger for tracking home equipment, and subscription-based access to premium features. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with its terms, please discontinue use immediately.

This policy is designed to be compliant with applicable privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

We collect information you provide directly, information generated by your use of our services, and limited technical data. The categories we collect include:

We use the information we collect for the following purposes:

• Providing and operating the service — authenticating your account, storing your warranty ledger data, and returning AI-analyzed bid results.
• AI-powered bid analysis — your uploaded quote documents and images are transmitted to the Google Gemini API to extract and normalize contractor pricing data. See Section 6 for full details on document handling.
• Subscription management — processing payments, managing plan tiers (Free, Pro, Enterprise), and enforcing usage limits (e.g., monthly quote analysis caps).
• Communication — sending transactional emails such as account confirmations, password resets, and subscription receipts. We do not send marketing emails without your explicit consent.
• Security and fraud prevention — monitoring for unauthorized access, abuse, and violations of our Terms of Service.
• Product improvement — aggregated, anonymized usage data may be analyzed to improve platform features and AI accuracy. Individual quote content is not used to train AI models.
• Legal compliance — complying with applicable laws, regulations, and lawful requests from governmental authorities.

LifesRide integrates with a limited set of trusted third-party providers to deliver core functionality. Each provider operates under its own privacy policy and security standards.

Your data is stored in Google Firebase Firestore, a managed cloud database hosted on Google Cloud infrastructure. We apply the following security measures:

• Encryption in transit: All data transmitted between your browser, our servers, and third-party APIs is encrypted using TLS 1.2 or higher (HTTPS).
• Encryption at rest: Firebase Firestore encrypts all data at rest by default using AES-256 encryption managed by Google Cloud.
• Firestore Security Rules:We enforce server-side Firestore Security Rules that restrict data access to the authenticated owner of each document. No user can access another user’s warranty ledger or quote data.
• Authentication security: Firebase Authentication enforces secure session management, token expiration, and supports email verification.
• Stripe payment security: All payment processing occurs on Stripe-hosted, PCI DSS-compliant infrastructure. Payment card data never touches our servers.

While we implement industry-standard security measures, no system is completely immune from breaches. We encourage you to use a strong, unique password and to notify us immediately through our Support Center if you suspect any unauthorized access to your account.

When you upload a contractor quote — whether as a PDF, JPEG, PNG, or other supported image format — that file is processed through our AI analysis pipeline. Here is exactly how that works:

1. Transmission: Your file is sent from your browser directly to our Next.js API route over an encrypted HTTPS connection. It is held temporarily in memory on the server.
2. AI Analysis: The file (along with a structured prompt) is forwarded to the Google Gemini API for parsing. Gemini reads the document and returns structured JSON containing extracted line items, contractor information, project scope, and total costs.
3. Result Storage: Only the structured analysis result (JSON data) is saved to your Firestore account — not the original file itself. The raw file is not stored long-term on our servers or in Firebase Storage.
4. Google Gemini Data Use:When the Gemini API is accessed via API key (not the Google AI Studio consumer interface), Google’s terms state that submitted data is not used to train or improve Google’s generative models. We use the API-only interface exclusively.

Important: We recommend redacting sensitive personal information (such as Social Security numbers, full financial account numbers, or unrelated personal details) from any quote documents before uploading them to LifesRide. The AI only requires contractor pricing and scope information to perform analysis.

We retain your data for as long as your account is active or as necessary to provide services:

• Account data (email, authentication credentials) — retained for the lifetime of your account and deleted within 30 days following a confirmed account deletion request.
• Warranty ledger records — retained until you delete them or delete your account. Individual records can be deleted at any time from within the app.
• Quote analysis results — retained until you delete them from your quote history or delete your account.
• Uploaded quote files — not stored long-term. Raw files processed through Gemini are discarded after analysis is complete (typically within seconds of upload).
• Billing records — Stripe retains payment transaction records for up to 7 years per financial regulatory requirements. We retain Stripe Customer IDs and subscription history in Firestore for the same period.
• Usage logs — anonymized or aggregated usage data may be retained indefinitely for product analytics. Personally identifiable usage logs are retained for no more than 12 months.

Depending on your jurisdiction, you may have the following rights regarding your personal data. We honor these rights for all users regardless of location.

To exercise any of the above rights, please submit a request through our Support Center specifying your request (e.g. “Privacy Rights Request”). We may need to verify your identity before fulfilling your request.

LifesRide uses a minimal set of browser storage mechanisms required for application functionality:

We do not use cookies for advertising, retargeting, or cross-site behavioral tracking. We do not participate in any ad networks or data brokerages.

LifesRide is intended for homeowners and adults making informed decisions about home maintenance and contractor services. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are between 13 and 18 years of age, you may use LifesRide only with the involvement and consent of a parent or legal guardian. We encourage parents and guardians to monitor their children’s online activities.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately via our Support Center and we will promptly delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Send an email notification to registered users if the changes are significant
• Display a notice within the application for a reasonable period following the update

Your continued use of LifesRide after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically. If you disagree with any material changes, you may discontinue use and request deletion of your account.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

For GDPR-related requests (EEA / UK residents), please include “GDPR Request” in your subject line. For CCPA-related requests (California residents), please include “CCPA Request” in your subject line. We will confirm receipt within 5 business days.